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Contact Us
Customer Support Available
If you need assistance, our customer service team is always happy to help. Please raise a support ticket here. here.
OPENING TIMES
Monday:
03:30:am
-
11:30:am
Tuesday:
03:30:am
-
11:30:am
Wednesday:
03:30:am
-
11:30:am
Thursday:
03:30:am
-
11:30:am
Friday:
03:30:am
-
11:30:am
Saturday:
Closed
Sunday:
Closed
We're here to help with any and every question you may have! Our team of customer service agents are here and ready to help.
To contact us, you can:
- Use the Support Ticket form below;
- Email us directly
Order Help FAQs
Please note, the cut-off time for dispatching your order is 3:30pm GMT. Any orders placed after this time will be dispatched on the next working day.
Tap each question below to open.
How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking information so you can follow your parcel from our door to yours. If you have an account, you can Log In and view your Order History. Here you will find how to get the latest tracking information we have been provided by your courier.
I can't get through by telephone.
Please note the opening hours above. If you call outside of our opening hours then we won't be reachable by telephone. We recommend instead using the contact us form or email address to get in touch.
Do you have any offers/discount codes?
Returning customers have access to an exclusive discount code. Find it on your Coloured Contacts Leaflet.
How much of my order can I change?
Before dispatch:
We can make quick adjustments to your address should you notice any inaccuracies.
If you need to change the products or contents of the order we have to cancel and refund.
If you need to change the products or contents of the order we have to cancel and refund.
Please note: As your order processes through our warehouse, we may become unable to edit or cancel your order. Once the label for your order has been printed we are unable to make any further changes to your order details, contents or status.
After dispatch:
We are unable to cancel, change the contents of the order or the shipping address.
We are unable to cancel, change the contents of the order or the shipping address.